Pre-Purchase Notice
1.0 QUOTE
1.1 QUOTE NUMBER
1.2 DESCRIPTION
1.3 QUANTITY AND UNIT PRICE
1.4 AMOUNT
1.5 TERMS OF PAYMENT
1.6 RETURN AND ORDER CANCELLATION
1.7 TRANSPORT DELIVERY
1.8 FOLLOW INSTALLATION, CARE AND CLEANING INSTRUCTIONS
Disclaimer
This content is intended to help buyers quickly understand key points regarding shipping, returns, products, services, warranties, and disputes. It is not exhaustive and may contain errors or omissions. For complete and accurate details, please refer to the links provided in this document.
Terms and Conditions: https://floorco.co.nz/tc/
Floor installation guides: https://floorco.co.nz/flooring-instruction-centre/
Care, clean and maintenance: https://floorco.co.nz/care-and-clean/
Advice support: https://floorco.co.nz/advice-support/
Wet areas alternative solutions: https://floorco.co.nz/e3-as1-flooring-alternative-solution-for-kitchen-toilet-laundry-bathroom/
Return and cancel: https://floorco.co.nz/returncancel/
Delivery: https://floorco.co.nz/nz-delivery/
Please note that not all products are suitable for commercial use, and most flooring options are not designed for commercial environments.
This warranty applies exclusively to the original
Purchaser
1.Quote
A quote outlines the specific products offered by the company along with the costs for the product, installation, freight delivery, and preparation. Installation and preparation costs are estimates, and the final invoice will be based on the actual number of packs used by the buyer.
1.1 Quote Number
If you require any service or need to confirm details, please provide FLOORCO with your Quote Number. Also, ensure you use your Quote Number as a reference when making a bank transfer.
1.2 Description
This notice provides a summary of key purchase information only and should be read together with FLOORCO’s full Terms and Conditions, applicable warranty documents, installation instructions and other relevant product information.
Product dimensions may vary:
- Length tolerance: ± 20mm
- Width tolerance: ± 1- 2 mm
- Thickness tolerance: ± 0.05- 0.5 mm
- For wood veneer flooring, 65-80% of planks will be full length, while 20-35% will have random lengths.
1.3 Quantity and unit price
For product orders, the quantity and unit price are calculated per pack. For installation services, the cost is calculated per square meter (Sqm).
1.4 Amount
The amount is an estimate based on the dimensions or plans provided. Any changes to the quantity of flooring or additional services may affect the final price. Additional freight charges will be passed on to the customer if the seller incurs extra delivery fees for services not included in the initial proposal.
1.5 Terms of payment
Deposits are non-refundable once the order has been confirmed and stock, special-order goods and/or labour have been allocated.
Full payment is required before pickup, delivery or commencement of installation unless approved credit terms or another payment arrangement has been agreed by FLOORCO in writing.
Payment of a deposit or other amount confirms acceptance of the quotation and the applicable FLOORCO Terms and Conditions.
Please ensure that all product details, quantities, pricing and services are correct before making payment.
1.6 FLOORCO Returns & Order cancel policy
1.6.1 Returns
Approved returns may be accepted within 30 days of delivery. Returned products must be unopened, unused, in resalable condition, and accompanied by the original packaging. A 15% restocking fee applies to approved returns.
Trims, accessories, clearance items, special-order goods and customised products are non-returnable unless otherwise agreed by FLOORCO in writing. Please get in touch with FLOORCO and obtain approval before returning any goods.
1.6.2 Order cancellation
Please contact FLOORCO as soon as possible if you wish to cancel or change an order, quoting the relevant Quote Number or Invoice Number.
Cancellation is subject to FLOORCO’s approval and the applicable Terms and Conditions. Where an order has already been confirmed, and stock, special-order goods and/or labour have been allocated, any deposit paid is non-refundable.
The Client may also be responsible for reasonable costs or losses incurred by FLOORCO as a result of the cancellation.
1.7 Transport Delivery
1.7.1 Delivery times
- Auckland: 1-3 working days
- Northland: 2-5 working days
- South Island: 4-8 working days
Delivery times are estimates and not guaranteed.
1.7.2 Tracking number
All freight orders come with a tracking number via email.
1.7.3 Kerbside Delivery
FLOORCO delivers flooring products via large vehicles using kerbside delivery. The delivery will be made on a pallet, and the driver is not permitted to unpack or bring the order inside. Please ensure someone is available to receive and bring in the goods.
1.7.4 FLOORCO Failed Deliveries Policy
If your order arrives but cannot be delivered due to no one being available, refusal of goods, or insufficient help, you will be responsible for any additional costs related to the return of the goods.
1.7.5 FLOORCO Order not as expected Policy
Please check the condition of your goods upon arrival and sign for them. If there is any damage or missing items, ensure this is noted on the courier’s paperwork. If you cannot inspect the goods at delivery, contact FLOORCO as soon as possible to resolve any issues swiftly.
1.7.6 FLOORCO policy – What happens if everything isn’t as it should be?
If goods arrive damaged, please note the damage on the courier’s delivery record where reasonably possible and notify FLOORCO promptly. Claims for visible freight damage should be made within 14 days of delivery. Return freight costs will be assessed according to the circumstances and the applicable Terms and Conditions.
1.7.7 Ownership and Risk:
Risk in the goods passes to the buyer upon delivery or collection in accordance with FLOORCO’s Terms and Conditions. Ownership of the goods remains with FLOORCO until all amounts owing have been paid in full.
1.8 Follow Installation, Care, and Cleaning Instructions
When you purchase products from FLOORCO, it is crucial to strictly follow FLOORCO’s installation instructions and cleaning and maintenance guidelines. Compliance with these guidelines is essential for the validity of the warranty. Failure to follow the specified instructions may void the warranty.
- Installation guidelines: https://floorco.co.nz/flooring-instruction-centre/
- Care, clean and maintenance: https://floorco.co.nz/care-and-clean/
