what is spc flooring warranty? Get to know spc!

1. Understanding SPC Flooring Warranty:

Flooring warranty, not all floors are created equal. There are from 3 years to 10 years, please make sure it is residential or commercial.

1.1 FLOORCO SPC flooring comes with a:
For Residential (10-15 years):

1.1.1Residential grade spc flooring : (10) year manufacturer Structural Integrity Warranty.

1.1.2Commercial grade spc flooring:(15) year manufacturer Structural Integrity Warranty.

1.1.3 For Commercial(1-5 years):
Residential grade spc flooring : (1) year manufacturer Structural Integrity Warranty.

1.1.4 Commercial grade spc flooring:(5) year manufacturer Structural Integrity Warranty.

1.2 These warranties, which begin from the date of purchase, apply to products used in dry residential applications.

1.3 This limited warranty is valid only in NEW ZEALAND The warranty is not transferable. It extends only to the original retail consumer.

2. What the SPC Flooring Limited Warranty covers:

2.1.Structural Integrity Warranty –FLOORCO warrant these products in their original manufactured conditions to be free from defects in material and workmanship including assembly dimension and grading.

3. What you should do if any of the above-listed problems occur and you need warranty service:

3.1.You (the original retail customer) should notify the authorized SPC Flooring dealer from which the original purchase was made of any defect no later than 30 days after discovering the defect but within the time period of the applicable limited warranty.

3.2.You (the original retail customer) must present to that authorized SPC Flooring dealer the following items for a warranty claim to be considered:

3.3.A valid proof of purchase in the form of a sales receipt or other documents which establish proof of purchase a description of the problem and/or a photograph/sample that clearly shows the warranty problem

4. What FLOORCO will do should you need warranty service:

4.1.If in the unlikely event that any portion of your product should fail with respect to the provisions of these warranties, FLOORCO will repair, refinish, or replace such portion, at no cost to you using either the same product or suitable alternative should the original product no longer be stocked by us.

4.2 In the unlikely event, FLOORCO is unable to correct any portion of a defective product after a reasonable number of attempts, FLOORCO will refund the purchase price for the portion of the product that is defective pursuant to the terms of the delivery and returns policy.

4.3The warranty does not cover any extra costs stemming from a defective product, such as the removal of furniture, fixtures, electrical items, or labor costs.

4.4. Please note floorco recommend you use a professional installer. All of DIY get high risk and floorco NO warranty if fix by the unprofessional installer.

4.5.Professional mean:
4.5.1.Licensed building practitioner(LBP) and more than 400 hours of install working experience.


4.5.3or ATFA OR FLOORNZ MEMBERSHIP and more than 200 hours install working experience.

4.5.4.or 1000 hours of flooring install experience.

4.5.5 or Floorco installer or floorco sub-contractors

4.5.6 or Chief Artisan Membership

5. What the SPC Flooring Warranties DO NOT cover:

This limited warranty is valid only in NEW ZEALAND The warranty is not transferable. It extends only to the original retail consumer. This limited warranty applies only where the affected area of the FLOORCO Flooring is visible and covers an area greater than 10% of the room. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper furniture rests, or any intentional misuse of the product this not covered by warranty.

5.1 Loss of finish gloss over time is consistent with normal wear & tear and is not a product flaw. However, this is not covered by the warranty.

5.2 Indentation, scratches, or damage caused by negligence, water moisture, insects, animals, high-heeled or spiked shoes, or failure to use pads under rolling chairs or other furniture are not covered by warranty.

5.3 Any product deformity that is not measurable or that is visible only at a certain angle is not considered a defect. Their visibility evaluates defects from a reasonable vertical distance (standing height) from the floor.

5.4 Failure to follow manufacturer’s written installation instructions, including protecting the floor from subfloor moisture.

5.5 Improper or insufficient protection, care, and maintenance not covered by warranty

5.6 Accidents abuse or misuse. Warranty will be made void if man-made or natural disasters, including leaking or broken plumbing, fire, flood, earthquake, or standing water, occur during or after installation.

5.7 Changes in color due to full or partial exposure to sunlight and weather not coved by warranty.

5.8 Failure due to structural changes in the subfloor, settling of the building, or uneven subfloor that has not been adequately leveled.

5.9 Plywood may let SPC flooring cupping or warping if sunlight is strong. Please avoid direct strong sunlight to SPC flooring if sub-floors are plywood. The curtain is really helpful. Please know if SPC flooring cupping, bulking, or warping because of sub-floor plywood warranty does not cover.

5.10 Strong sun-light will take temperature rises, flooring will be expanding in both width and length, and SPC flooring will be cupping, bulking or warping, or bulge up. Please avoid direct strong sunlight to SPC flooring. We are not coved by warranty.

5.11 This warranty does not cover the removal or replacement of cabinets, appliances, furniture, or other fixtures.

5.12 Gloss reduction is not considered wear.

5.13 Faces checking, cracking are not covered by this warranty.

5.14 Inheritance variations that are consistent with those of a natural product to include pattern, color, and granule size do not indicate defective material.

5.15 Floor covering installed inappropriate locations is excluded from this warranty.

5.16 SPC flooring is an inside door product, DO NOT install outside.

5.17 SPC flooring is a waterproof stone-based product but does not install directly to the bathroom or toilet. Should be waterproofing your bathroom or toilet and pass council check before installing SPC flooring. and Do not install SPC flooring to the shower box.

5.18 under mats and oxidation not covered.

6. Please Note:

FLOORCO does not grant to any person or entity the authority to create for it any obligation or liability in connection with FLOORCO FLOORING. FLOORCO shall not be liable to the consumer or any other person for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability). Some states or provinces do not allow the excluding of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the customer specific legal rights, such rights may vary from state to state.

Please download the warranty card and save it.

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