Sample Policy
Purpose
This policy outlines the terms and conditions under which Floorco provides free product samples to potential customers and the associated shipping costs.
Scope
This policy applies to all potential and current customers interested in receiving free samples of FLOORCO’s products.
Free Sample Offer:
FLOORCO offers free samples of various products to help customers make an informed purchasing decision.
The size of the samples is designed to provide a true representation of how the product will look and feel in the intended environment.
- NOTE: Wood flooring & Veneer SPC flooring Sample:
For natural wood products, variations such as mineral streaks, small knots, and grain differences are normal. Small samples may not represent the color variations of the product. Does not guarantee exact matches in texture, grain, or color variations between samples and the final installed flooring.
- NOTE: Laminate and SPC Flooring Samples:
Laminate and SPC flooring samples are crafted to mimic natural wood aesthetics. However, due to their manufactured nature, variations in texture, grain, and color will be less pronounced compared to natural wood. However, differences still exist to emulate the authentic appearance of real wood. Does not guarantee exact matches in texture, grain, or color variations between samples and the final installed flooring.
Sample Shipping:
While the product samples themselves are free of charge, FLOORCO charges a shipping fee of $8 per post bag to cover the costs of delivery. Each post bag can contain up to 1-3 samples. This fee is non-refundable and must be paid in advance.
Shipping Time Frame:
Samples are delivered within 3-7 working days from the order date, depending on the recipient’s location.
Non-Guarantee Clause:
FLOORCO does not guarantee against variations or the normal differences between color samples or photographs and the colors of the installed floor.
Customers are encouraged to utilize the samples to assess the product’s suitability for their needs comprehensively.
Revision and Modification:
FLOORCO reserves the right to revise or modify this policy at any time without prior notice. Changes will be communicated through appropriate channels and will be effective immediately unless stated otherwise.
Contact Information:
For any inquiries or further clarification regarding this policy, please contact:
Wendy : 0212374634
[email protected]
