Flooring Troubleshooting

Get to know flooring troubleshooting. Sometimes, we will get some responses from customers about their flooring problems. But, most of the problems belong to the natural feature of the wood rather than the quality of the wood product. On the contrary, these wood features can make the flooring look more natural and charming.

Here, some common concerns will be discussed, and whether it really is a problem will be explained.

In terms of wood feature, every piece of solid wooden flooring and engineered wooden flooring is unique, including the grain variations and the color variations because the unpredictability of nature makes sure that your flooring is a one-of-a-kind.

If you prefer the flooring with a uniform appearance, we suggest you choose stained flooring because the stains can mask the different shades. Normally, the prime grade flooring is great for a more regular look, as it carries less color variation.    

Usually, it will always be almost at the edges of the flooring boards are damaged. As well as, it is necessary to trim the boards which are too wide or long for your room when you lay the flooring. So, you can try to put those damaged boards in the place where you need to trim them anyway, which means you can remove the damaged parts and trim the excess without unnecessary waste.

The detailed guide about how to do it is below: The rectangle is the room’s edges, and the red crosses signal where the damage has been done. Anyway, it would help if you cut off the boards outside of the room so that the damaged areas have been easily disposed of without waste.

For the real wooden flooring, the dents and scratches are inevitable in your daily life. But, it is still significant for the flooring maintenance to reduce the dents and scratches on your flooring. Please check out our wooden flooring maintenance guide to know more information.

Although with all possible precautions, the dents and scratches still will build up as time goes on. We recommend you consider recoating or refinishing the flooring if you prefer to have newer-looking flooring. For the refinishing guides, please check out our wooden floor refinishing page.

Please understanding floating flooring squeaking is inevitable.

Due to the changing temperatures or uneven subfloors, the flooring can probably squeak if the boards are rubbing against each other. So, it is very significant that your subfloor must be level. The leveling subfloor can ensure a flat and stable floor, which means less than 3mm deviation over 1m square meter area. Meanwhile, the changing temperatures directly impact the moisture levels change in the boards, which causes wooden flooring to expand and shrink.

Making a high-quality installation is the best way to avoid squeaks. You can find detailed installation guides from here. And please remember these two points, acclimatizing your flooring before installing it and leaving a 10mm expansion gap around the edges of the room.

The wood flooring will probably warp when exposed to an environment with humidity changing. It is just a common and natural feature of real wood. So, it is essential to let the flooring acclimatize the local environment, which will reduce excessive bowing. In brief, using the bowed flooring is actually perfectly fine. In the installation process, it is important to stagger the joints, ensuring the flooring holds its integrity. However, a professional installer should install the bowed boards without trouble.

We will take every precaution to ensure your flooring is in the same condition as received when they arrive, but sometimes it is inevitable that the poor handling leads to flooding damage along the way. Here, we are not talking about anything as drastic as snapped boards, just the scuffed dents, and edges. These problems can be overcome.

It can be understood that customers expect perfect products. Meanwhile, we are happy to replace damaged products. At the same time, some slight damage can be overcome without arranging further deliveries in most cases. It will be an eco-friendly and quick choice. The guide about best using any damaged boards is below.

Generally, boards’ joints edge will be damaged during the delivery or the upright store of boxes.  But it is not a problem because the joints systems of our laminate and engineered wooden flooring can still work efficiently with as much as 50% of the jointing system missing. Hence, you need to clean up the joint and install the flooring without worries about side effects.

If there are pale strips across the oak flooring appearance, in fact, they are named “Medullary Rays.” These rays are natural structures that carry the fluid from the outer to the trunk’s core. The Medullary Rays belong to the natural appearance of wood in all oak flooring and are one of the charms of oak flooring.


There are three different symptoms, including warping, lifting, and gaps. Actually, they are caused by the same mistakes. So, it is important to recognize them and prevent them. Warping is where the plank cupping or crowning, which means where the center of the plank is low and the edges are high or where the center of the board is high, and the edges are low. Lifting is a term that refers to a board that comes away from the subfloor. Gaps are the term that means the small spaces which can appear between boards after installation.

Firstly, please acclimatize the boards. It will massively reduce the chances of these influences.

Secondly, please maintain a steady level of humidity. Otherwise, there will be problems with the cupping (moisture from below), bowing (moisture from above), and gaps (varying humidity levels) with the flooring.

Thirdly, please leave the 10mm expansion gap around the edge of the room. It is vital for allowing the natural shift of the boards to happen.


You can take diverse steps to return the symptoms of flooring back to normal if you notice any of these symptoms in your flooring about the moisture problem.

Firstly, the moisture should be eliminated. If the moisture is from an above, an open window, a vent, or dehumidifier should all be appropriate. If the moisture is from below, we recommend you call the out-of-service staff with professional treatment.

The flooring should slowly return to a normal state after the source of moisture is dealt with. If it is still a problem, the flooring needs to be lifted part or all. These three things should be done once the flooring boards are lifted.

  1. Reduce the board size slightly to prevent them from pushing on each other.
  2. Replace all the boards with a brand new one.
  3. Refit the entire floor with an expansion gap.

Why flooring squeak & Sound when walking?

The timber sub floor is not firmly attached to the joists that why it makes squeaks when stepping on the floor.

An uneven subfloor can create gaps and voids that will let the floor planks rub against each other and make squeaking noises.

Sudden temperature or moisture or humidity changes will affect wooden flooring, laminate floor expansion, and contraction changes. These changes can result in the flooring coming loose from the subfloor to cause squeaking in the floors.

Location of the house is by the sea

The sunshine in the room is too long, especially the west window.

Not following the manufactures instructions on nailing, spacing and installation is another key reason for squeaking floors.

Not following the manufactures instructions on nailing, spacing and installation is another key reason for squeaking floors.

Not following the manufactures instructions on nailing, spacing and installation is another key reason for squeaking floors.

flooring Troubleshooting

Fold-down joint  VS  Clic-Loc joint or Tongue and Groove  




Color change

mats,rug and other  covering will make your flooring color change.
sunlight will be let’s flooring color change
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