Install Flooring FAQ’s

Please understand, we can’t gurantee with completion times. All of time is estimating/roughly.

Please following with:

If to prepare(Levelling , grounding, remove something on sub-floors) your sub-floors, that’s will be extra charge. 

• After install of the flooring ,the floor level range will be:

• Flooring（laminate floors, spc floors , floating wood flooring） upon and down of float, this is very common. The reason is about flooring underlayment thickness and sub-floors level tolerance.

• Flooring squeaking noises allowable with all of floating floors.

• Expansion joint around the whole floors.

• If we Cut “door frame, wall , kit board , skirting board, door board ,etc.” 

• All of the work for cutting have a tolerance range, We must be leave little gaps if the same where the installer can’t undercut.

• We will be used “no more gap or filler” fill in all of the gaps, the “no more gap or filler ” color following with wall, kitchen or flooring colors.
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• All of the flooring edges may slight height variances that occur, which is common.

• All of the flooring joints together may slight gaps variances, which is common.

• That transitions between carpet/tiles and flooring areas in all doorways are organized separately. We use normal trim/transitions if any special requirements with transitions/ trim please let us know before your order.

Wood flooring

Normally it takes one day for a less than 15-25 sqm area, if need extra preparation for the subfloor such as levelling or sanding, removing existing floor covering, taking off skirting boards will take 0.5 to 1 day for a 15-25 sqm area.

If you choose a glue-down method, it will cost double time than floating method because of the waterproofing process and the installation.

Laminate flooring / SPC Flooring

Normally it takes one day for a less than 25-30 sqm area, if need extra preparation for the subfloor such as levelling or sanding, removing existing floor covering, taking off skirting boards will take 5 hours for a 25-30 sqm area.

flooring install, It’s best to contact your sales consultant as soon as possible if something looks not right at the installation stage. They will liaise with your installer to arrange a site visit or correct wrong things.

Don’t be shy, tell us your concern no matter how small it is. 

We recommend when you consider the interior design, taking flooring into account. Come to our showroom as soon as possible. Time is money for new construction.

Once you have confirmed you flooring. It is recommended to book the installation 2 weeks in advance. Although we have 8 groups of installer, it is still tight to schedule a installation during busy period. Ask your projects manager or your other trades such as painter and kitchen to arrange the time.

Flooring is the finishing trade, and it is critical important as floor is the first thing they comment on when people walk into a home.

It is recommended to book or choose your flooring at the initiative stage of planning to do a renovation. At this stage you can easily to match or design your home on looking and feeling in terms of colour and texture.

Another reason is that most our products imported from Europe, it takes at least 3 months on the sea. Although we have big volume of stock, some product may be sold out at a short period. Sometimes, people wait for a long time just for their favourite flooring.

Yes, but dust is minimal but can sometimes be an inevitable part of finishing your floor, we try to best. But we still recommend a home cleaning service after work.

Yes,all of the flooring fit with glue-down floors, sometimes glue will be leave one the flooring surface or edges, but that is can be remove and clean.

Please understand glue down flooring will not squeaking noises, but all of the flooring fit with floating floors- if laying down over 3-month squeaking noises is not a problem for flooring or work. That’s Failure about humidity and maintain or cleaning. This not warranties a claim.

after fitting does not use steam mop or any slip water product to cleaning flooring.

We not guarantee job completion time, but we will try our best, all about time that is estimated.

Yes,Floating flooring will be contract and expand with temperature changes and humidity. Separation and spacing may occur between planks and will not be considered damage.