Advice & Support

When installing tiles, it is important to check the batch numbers of the products. Different batches of tiles may have color variations, which can affect the overall appearance. Additionally, these tiles are suitable for indoor use only. Ensure to consider these factors to achieve the best results in your tile installation.

Floor installation is crucial as it affects the floor’s and tiles’ longevity. I strongly advise you and your installation team to adhere to the installation instructions we provide strictly. This will guarantee the best results.

Please see all the information at the following：
https://floorco.co.nz/interior-tiles-installation-instructions/

Laminate flooring installation primarily uses the floating method, where the planks are not glued or nailed down, but instead, lock together. This installation style can sometimes result in noise due to movement between the planks, especially if the subfloor is not perfectly level or if environmental conditions fluctuate. Therefore, choosing the right installation environment is crucial. It’s also essential to use an underlay, a necessary material that helps cushion the flooring and reduce noise. Additionally, strictly following the installation instructions is vital for ensuring the longevity and performance of your laminate flooring.

Floor installation is crucial as it affects the floor’s and tiles’ longevity. I strongly advise you and your installation team to adhere to the installation instructions we provide strictly. This will guarantee the best results.

Please see all the information at the following：
Laminate Flooring – https://floorco.co.nz/laminate-flooring-installation-instructions/

When installing SPC (Stone Plastic Composite) flooring, it’s essential to pay attention to both lighting and the level of the subfloor. Thin SPC flooring is particularly susceptible to issues if installed on an uneven surface, as dips and bumps can cause problems. Additionally, thin SPC can be affected by lighting conditions, which may impact its appearance or performance. Therefore, ensuring a suitable installation environment is crucial. Just as important is the strict adherence to the installation instructions provided, to ensure the flooring performs optimally.

Floor installation is crucial as it affects the floor’s and tiles’ longevity. I strongly advise you and your installation team to adhere to the installation instructions we provide strictly. This will guarantee the best results.

Please see all the information at the following：
SPC Flooring – https://floorco.co.nz/spc-install-instructions/

When installing Veneer SPC flooring, it’s crucial to use a moisture barrier instead of installing the flooring directly on the ground. Careful control of the force used during installation and the use of professional cutting tools are also essential to prevent damage. Additionally, following the installation instructions precisely is necessary to ensure the flooring is installed correctly and performs well over time.

Floor installation is crucial as it affects the floor’s and tiles’ longevity. I strongly advise you and your installation team to adhere to the installation instructions we provide strictly. This will guarantee the best results.

Please see all the information at the following：
https://floorco.co.nz/veneer-spc-flooring-installation-instructions/

For wood flooring installation, there are primarily two methods: floating and gluing down. The floating method connects floor panels via interlocking joints without affixing them directly to the subfloor, which demands a very level base and stable environmental conditions. Irregularities or fluctuations in humidity can lead to noises or other issues after installation. We recommend the glue-down method, where flooring is adhered directly to the subfloor. This provides a more stable and secure installation.

Floor installation is crucial as it affects the floor’s and tiles’ longevity. I strongly advise you and your installation team to adhere to the installation instructions we provide strictly. This will guarantee the best results.

Please see all the information at the following：
Wood Flooring – https://floorco.co.nz/wooden-install-instructions/

Cleaning and maintaining tiles is the simplest. They generally only require water for regular cleaning. However, some stains may need special cleaners to be effectively removed. Regular sweeping and mopping will keep your tiles looking their best, while targeted treatments can handle tougher spots.

Proper maintenance and cleaning are essential for preserving the quality of both wood flooring and tiles. Consistent daily care can greatly extend the lifespan of these surfaces, ensuring they remain beautiful and functional for many years.

Please see all the information at the following：
https://floorco.co.nz/tiles-system-care-and-clean-guide/

Laminate flooring surfaces are among the most durable of all flooring types. However, laminate flooring requires a stable environment with minimal moisture and humidity. For cleaning, a vacuum cleaner is the best choice, and laminate flooring does not require special maintenance. Like wood flooring, steam mops should never be used on laminate flooring.

Proper maintenance and cleaning are essential for preserving the quality of both wood flooring and tiles. Consistent daily care can greatly extend the lifespan of these surfaces, ensuring they remain beautiful and functional for many years.

Please see all the information at the following：
https://floorco.co.nz/laminate-floors-care-and-clean/

The daily cleaning of SPC (Stone Plastic Composite) flooring is similar to that of vinyl. Use a vacuum cleaner, clean water, and a mild detergent for routine cleaning. For maintenance, using vinyl care products will effectively maintain the floor’s appearance and durability. Remember, do not use steam mops on SPC flooring.

Proper maintenance and cleaning are essential for preserving the quality of both wood flooring and tiles. Consistent daily care can greatly extend the lifespan of these surfaces, ensuring they remain beautiful and functional for many years.

Please see all the information at the following：
https://floorco.co.nz/spc-flooring-care-and-clean/

Veneer SPC (Stone Plastic Composite) flooring shares the same cleaning and maintenance methods as wood flooring. Use a slightly damp cloth or a specialized cleaner for wood floors, and avoid using steam mops. Regular sweeping or vacuuming with a soft brush attachment helps to keep the floor free from dust and dirt. Additionally, use felt pads under furniture to prevent scratches and avoid dragging heavy objects across the floor.

Proper maintenance and cleaning are essential for preserving the quality of both wood flooring and tiles. Consistent daily care can greatly extend the lifespan of these surfaces, ensuring they remain beautiful and functional for many years.

Please see all the information at the following：
https://floorco.co.nz/overlay-veneer-spc-flooring-system-care-and-clean/

Cleaning and maintaining wood flooring is not complicated. Simply use a slightly damp cloth or a specialized wood floor cleaner. It’s important to note that steam mops should never be used, as they can damage the surface of the flooring. Wood floors are best suited for soft cleaning tools; avoid using sharp or abrasive cleaning implements.

Proper maintenance and cleaning are essential for preserving the quality of both wood flooring and tiles. Consistent daily care can greatly extend the lifespan of these surfaces, ensuring they remain beautiful and functional for many years.

Please see all the information at the following：
https://floorco.co.nz/wooden-flooring-care-and-clean/

Understanding that floating flooring squeaking is inevitable is crucial for homeowners and installers alike. This phenomenon often results from the dynamic interplay between changing temperatures and the condition of the subfloor beneath the flooring. When the boards rub against each other, it’s usually a sign that either the room’s temperature is fluctuating or the subfloor is not evenly leveled, leading to these audible indications of movement.

Please see all the information at the following：https://floorco.co.nz/squeaks-in-floating-flooring-installations/

As a provider of quality Wood Veneer flooring, we often encounter questions and concerns from our customers regarding the color variations they observe in our products. We understand that for someone new to the world of natural wood flooring, these variations might seem like inconsistencies or flaws. However, we want to assure you that these differences are not only natural but are a significant part of the charm and beauty of choosing a real wood floor.

At our core, we celebrate the uniqueness that nature brings to each plank of engineered wood flooring. The variation in color, grain, and texture across our range is a testament to the authenticity of the wood used in the manufacturing process. Each piece of wood tells a story of its origin, from the soil it was grown into the climatic conditions it experienced. This diversity ensures that no two floors are exactly alike, offering a truly bespoke flooring solution that reflects the natural beauty and variety of the wood.

Please see all the information at the following：https://floorco.co.nz/real-wood-flooring-variation/

Real wood veneer flooring, a popular choice for modern homes and commercial spaces, is prized for its beauty, durability, and ease of installation. However, one characteristic that often intrigues and sometimes puzzles buyers is the considerable variation in grain patterns and textures observed among different planks. These variations are not defects or signs of poor quality; rather, they are natural manifestations of the wood’s origin, adding uniqueness and character to the flooring.

Please see all the information at the following：https://floorco.co.nz/real-wood-veneer-variation-in-grain/

If you find the goods damaged upon delivery, please contact us as soon as possible. If the damage is minor, it can be addressed using the following method.

When it comes to installing flooring, whether it be engineered wood, laminate, or another material, a common issue encountered is damage to the edges of the flooring boards. This damage can occur during manufacturing, shipping, or even installation, leading to frustration and potential waste. However, a practical and efficient approach can help mitigate this problem and reduce unnecessary wastage.

Please see all the information at the following：https://floorco.co.nz/damaged-boards-upon-arrival/

Real wooden flooring and veneer wood add warmth, character, and value to any space, but it also requires care to maintain its beauty over time. Daily life, with its myriad activities, can lead to inevitable dents and scratches on your wooden floors.

Please see all the information at the following：https://floorco.co.nz/gathering-scratches-and-dents/

The inherent characteristics of wood mean that it is susceptible to the effects of environmental changes, particularly those related to humidity. When wood flooring is exposed to varying levels of humidity, it is likely to experience some degree of warping or bowing. This reaction is a common and natural feature of real wood, stemming from its tendency to absorb moisture from the air when humidity levels rise and to release moisture when the air becomes drier. This constant cycle of expansion and contraction can cause the wood to warp over time.

Please see all the information at the following：https://floorco.co.nz/the-timber-boards-have-arrived-warped/

In our dedication to delivering high-quality flooring, we understand that the journey from our warehouse to your home, despite meticulous care, may occasionally result in superficial damage to your flooring boards. Specifically, the edges and joints of boards are areas that can sustain damage during delivery or even while being stored upright. However, it’s crucial to recognize that this type of damage does not spell disaster for your flooring project.

Please see all the information at the following：https://floorco.co.nz/the-flooring-board-have-damaged-joints/

The presence of pale strips across oak flooring, known to some as imperfections, are actually called “Medullary Rays.” These unique features are not flaws but are inherent to the oak’s natural structure. Medullary Rays are the pathways through which nutrients and fluids are transported from the outer bark to the core of the trunk, playing a crucial role in the tree’s growth and nourishment. These rays extend radially from the center of the oak and can appear as striking patterns or highlights in sawn wood, contributing to the distinctive appearance and texture of oak flooring.

Please see all the information at the following：https://floorco.co.nz/there-are-streaksmedullary-rays-in-my-timber/

Flooring is a popular choice for many homeowners due to its durability and aesthetic appeal. However, it is not immune to issues such as lifting, warping, bowing, and gaps. These problems can detract from the beauty of the floor and, in some cases, pose tripping hazards or lead to further damage. Understanding the causes and solutions for these issues is crucial for maintaining the integrity and appearance of wood flooring.

Please see all the information at the following：https://floorco.co.nz/flooring-liftingwarpingbowing-and-gaps/

Flooring squeaks and sounds when walking across them can be both annoying and indicative of underlying issues with your flooring installation or the conditions affecting it. These noises can originate from several sources, grouped into categories such as sub-floor issues, the impact of temperature and humidity, improper installation and poor workmanship, and specific challenges related to floating floors. Understanding these causes can help in identifying the most effective solutions to mitigate the squeaking.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

Experiencing a sensation of undulation or a slight up-and-down movement after installing flooring, particularly within floating floor systems, is a scenario that homeowners might encounter. This condition arises chiefly from the defining nature of floating floors, which, unlike traditional flooring, are not affixed directly to the subfloor. Instead, these floors rest upon it, maintained in place through a system of interlocking (Clicklock) or adhesive connections between the planks.

However, this installation method’s adaptability also introduces sensitivity to the subfloor’s condition. A subfloor that is not perfectly level can cause the floating floor to replicate any irregularities present, resulting in perceptible undulations. These can manifest as slight movements or unevenness underfoot, particularly in areas where the subfloor has inconsistencies such as dips or peaks.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

After the installation of flooring, it’s nearly inevitable that some minor gaps may appear at the joints between planks. These gaps, while often slight, can be noticeable and potentially detract from the overall appearance of the floor. Fortunately, these small separations can be addressed through the use of fillers designed for flooring repair.

Please see all the information at the following：
https://floorco.co.nz/managing-gaps-in-flooring-installations/

When wood veneer flooring is installed, homeowners might notice minor discrepancies in height at the seams where the planks meet. This slight unevenness, while perhaps unexpected, is not unusual or indicative of poor installation. Rather, it is a natural outcome of working with solid wood, a material that inherently possesses unique characteristics due to its organic nature. Each plank of wood can react differently to the environment, leading to subtle variances in how they settle and align once laid down.

Please see all the information at the following：
https://floorco.co.nz/minor-unevenness-in-wood-veneer-flooring-installations/

The floor undergoes color changes due to factors such as light exposure and oxidation processes. This phenomenon occurs when the flooring material reacts chemically with oxygen and light over time, leading to alterations in its appearance.

Please see all the information at the following：https://floorco.co.nz/flooring-color-change/

After the installation of flooring, it’s nearly inevitable that some minor gaps may appear at the joints between planks. These gaps, while often slight, can be noticeable and potentially detract from the overall appearance of the floor. Fortunately, these small separations can be addressed through the use of fillers designed for flooring repair.

Please see all the information at the following：https://floorco.co.nz/managing-gaps-in-flooring-installations/

Laminate flooring and SPC flooring, a versatile option for modern homes and businesses, offer the appearance of natural wood at a fraction of the cost. One of its most appealing features is the wide array of textures and colors available, allowing for customization to fit any decor style. Unlike the natural variations found in engineered or solid wood flooring, the differences in texture and color in laminate flooring & SPC flooring result from deliberate design choices. However, it’s important to note that these variations can lead to patterns of repetition, a factor worth considering when planning your installation.

Please see all the information at the following：https://floorco.co.nz/laminate-and-spc-variation-in-grain/

Understanding that squeaking in floating laminate flooring is inevitable is important for both homeowners and installers. This common issue typically arises from fluctuating room temperatures and the subfloor’s condition beneath the flooring. When laminate boards rub against each other, it often indicates that there are temperature changes in the room or that the subfloor is uneven, both of which can lead to noticeable movement sounds.

Please see all the information at the following：https://floorco.co.nz/squeaks-in-floating-flooring-installations/

If you find the goods damaged upon delivery, please contact us as soon as possible. If the damage is minor, it can be addressed using the following method.

When installing flooring—be it engineered wood, laminate, or other materials—a frequent challenge is damage to the edges of the flooring boards. Such damage may happen during production, transport, or the installation process itself, causing both annoyance and potential material loss. Nonetheless, adopting a careful and effective strategy can minimize this issue and help prevent excess waste.

Please see all the information at the following：https://floorco.co.nz/damaged-boards-upon-arrival/

In our commitment to providing top-quality flooring, we acknowledge that despite our careful handling, there might be instances of minor damage to your flooring boards during transit from our warehouse to your home. The edges and joints of the boards are particularly susceptible to damage during delivery or even when stored upright. Nevertheless, it’s important to understand that such damage does not necessarily compromise the success of your flooring project.

Please see all the information at the following：https://floorco.co.nz/the-flooring-board-have-damaged-joints/

Flooring is often favored by homeowners for its robustness and visual attractiveness. Nonetheless, it can still succumb to problems like lifting, warping, bowing, and the formation of gaps. These issues not only mar the aesthetic quality of the floor but can also present tripping risks or cause additional damage. It is important to comprehend the reasons behind these problems and know the appropriate solutions to preserve both the look and durability of wood flooring.

Please see all the information at the following：https://floorco.co.nz/flooring-liftingwarpingbowing-and-gaps/

Why flooring squeak & Sound when walking?

Flooring squeaks and creaks while walking can be irritating and may suggest problems with the installation or the environmental conditions affecting the flooring. These noises typically stem from various sources, which can be classified into categories such as issues with the subfloor, effects of temperature and humidity, flawed installation or substandard workmanship, and particular challenges associated with floating floors. Recognizing these causes is crucial for pinpointing the most effective remedies to reduce or eliminate the squeaking.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

Homeowners who install floating floor systems may sometimes feel a subtle undulation or a gentle wave-like movement beneath their feet. This characteristic is inherent to floating floors, which are not fixed directly to the subfloor but instead rest on top of it. They are held in place by interlocking (Clicklock) mechanisms or adhesives between the planks.

The flexibility of this installation method makes it particularly sensitive to the condition of the subfloor beneath. If the subfloor is uneven, with dips or peaks, the floating floor will mimic these imperfections, leading to noticeable undulations and a feeling of unevenness when walked upon.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

Laminate flooring can also discolor due to strong light, which is almost a common characteristic. However, general oxidation has a minor effect on laminate floors; strong light exposure is the primary cause of discoloration.

Please see all the information at the following：https://floorco.co.nz/flooring-color-change/

Following the installation of flooring, it’s common for small gaps to emerge at the joints between planks. Although these gaps are typically minor, they can be visible and may slightly mar the visual continuity of the floor. Luckily, these gaps can be effectively treated with specialized fillers made for flooring repairs, helping to restore a seamless appearance.

Please see all the information at the following：https://floorco.co.nz/managing-gaps-in-flooring-installations/

Laminate and SPC flooring, popular choices for contemporary homes and commercial spaces, provide the look of real wood at a more affordable price. Their attractiveness largely stems from the extensive variety of textures and colors available, which can be tailored to match any decorating style. Unlike the natural variations seen in engineered or solid wood, the textural and color differences in laminate and SPC flooring are outcomes of intentional design decisions. It’s crucial to recognize, though, that these variations might cause noticeable repetition patterns, something to consider when orchestrating your installation plans.

Please see all the information at the following：https://floorco.co.nz/laminate-and-spc-variation-in-grain/

Understanding that squeaking in floating SPC flooring is inevitable is essential for both homeowners and installers. This common issue usually stems from the fluctuating room temperatures and the subfloor’s condition beneath the flooring. When SPC boards rub against each other, it often signals that there are temperature variations in the room or that the subfloor is uneven, both of which can cause audible sounds of movement.

Please see all the information at the following：https://floorco.co.nz/squeaks-in-floating-flooring-installations/

If you find the goods damaged upon delivery, please contact us as soon as possible. If the damage is minor, it can be addressed using the following method.

During the installation of flooring, whether it’s engineered wood, laminate, or other types, damage to the edges of the boards is a common problem. This damage can occur at any stage, from manufacturing and shipping to the installation process itself, leading to frustration and potential waste. However, implementing a thoughtful and efficient approach can significantly reduce this problem and help avoid unnecessary wastage.

Please see all the information at the following：https://floorco.co.nz/damaged-boards-upon-arrival/

As we strive to provide superior flooring options, we recognize that despite our best efforts, minor damages can occur to the flooring boards during their journey from our warehouse to your home. Particularly vulnerable are the edges and joints of the boards, which may sustain damage during transportation or even while stored in an upright position. It is important to note, however, that this type of damage is generally superficial and should not deter the overall success of your flooring installation.

Please see all the information at the following：https://floorco.co.nz/the-flooring-board-have-damaged-joints/

Flooring is commonly chosen by homeowners for its durability and visual appeal. However, it is susceptible to issues such as lifting, warping, bowing, and creating gaps. These problems can compromise the floor’s appearance and potentially create tripping hazards or further damage. Understanding the causes of these issues and knowing how to address them is essential for maintaining both the beauty and structural integrity of wood flooring.

Please see all the information at the following：https://floorco.co.nz/flooring-liftingwarpingbowing-and-gaps/

Squeaks and creaks in flooring while walking can be frustrating and often signal potential problems with either the installation or the environmental factors influencing the flooring. These sounds usually emanate from multiple sources, which can be categorized into issues with the subfloor, impacts from temperature and humidity, inadequate installation or inferior workmanship, and particular problems specific to floating floors. Properly identifying these underlying causes is vital for finding the most effective strategies to minimize or eradicate the squeaking.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

When homeowners install SPC (Stone Plastic Composite) floating floor systems, they may sometimes experience a subtle undulation or a gentle wave-like movement beneath their feet. This sensation is typical for floating floors, which, unlike traditional flooring, are not secured directly to the subfloor. Instead, these floors rest above it and are kept in place by interlocking (Clicklock) mechanisms or adhesive connections between the planks.

This installation method, while adaptable, is also sensitive to the underlying subfloor’s condition. If the subfloor is not perfectly level, with any dips or peaks, the SPC floating floor will reflect these irregularities, resulting in perceptible undulations and a feeling of unevenness when walked upon.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

SPC flooring will also exhibit discoloration due to strong light exposure, similar to laminate flooring. Generally, oxidation minimizes SPC flooring, with discoloration primarily caused by intense light exposure.

Please see all the information at the following：https://floorco.co.nz/flooring-color-change/

Understanding that squeaking in floating SPC flooring is inevitable is essential for both homeowners and installers. This common issue usually stems from the fluctuating room temperatures and the subfloor’s condition beneath the flooring. When SPC boards rub against each other, it often signals that there are temperature variations in the room or that the subfloor is uneven, both of which can cause audible sounds of movement.

Please see all the information at the following：https://floorco.co.nz/squeaks-in-floating-flooring-installations/

s a supplier of premium wood veneer flooring, we frequently address inquiries and concerns from customers about the color variations in our products. To those unfamiliar with natural wood flooring, these variations might initially appear as inconsistencies or imperfections. However, we assure you that these differences are inherent and contribute significantly to the allure and authenticity of real wood flooring.

We embrace the natural uniqueness each plank of our engineered wood flooring brings. The diverse range of colors, grains, and textures in our products highlights the genuine quality of the wood used in our manufacturing process. Each plank narrates the tale of its origins—encompassing everything from the soil in which it grew to the weather conditions it endured. This natural variation ensures that each floor is distinct, providing a truly customized flooring solution that showcases the inherent beauty and richness of the wood.

Please see all the information at the following：https://floorco.co.nz/real-wood-flooring-variation/

Real wood veneer flooring, widely favored in contemporary homes and business settings, is valued for its aesthetic appeal, durability, and straightforward installation. However, the significant variation in grain patterns and textures seen across different planks can be both intriguing and sometimes puzzling to buyers. It’s important to understand that these variations are not flaws or indicative of low quality. Instead, they are inherent characteristics of the wood’s natural origin, enhancing the flooring’s uniqueness and character.

Please see all the information at the following：https://floorco.co.nz/real-wood-veneer-variation-in-grain/

If you find the goods damaged upon delivery, please contact us as soon as possible. If the damage is minor, it can be addressed using the following method.

When laying down flooring such as engineered wood, laminate, or other materials, it’s common to encounter damage to the edges of the boards. This damage can arise during manufacturing, transportation, or even during the actual installation, leading to potential frustration and material waste. By employing a meticulous and effective method, however, it is possible to minimize these issues and reduce waste.

Please see all the information at the following：https://floorco.co.nz/damaged-boards-upon-arrival/

Real wooden flooring and veneer wood add warmth, character, and value to any space, but it also requires care to maintain its beauty over time. Daily life, with its myriad activities, can lead to inevitable dents and scratches on your wooden floors.

Please see all the information at the following：https://floorco.co.nz/gathering-scratches-and-dents/

Due to its natural properties, wood is sensitive to environmental fluctuations, especially changes in humidity. Exposure to different humidity levels can cause wood flooring to warp or bow. This behavior is typical and natural for real wood, as it absorbs moisture from the air when humidity increases and releases it when conditions are drier. This ongoing process of swelling and shrinking can lead to warping over time.

Please see all the information at the following：https://floorco.co.nz/the-timber-boards-have-arrived-warped/

In our pursuit of delivering premium flooring, we understand that occasionally, despite rigorous precautions, the flooring boards may suffer minor damages during their transit from our warehouse to your residence. Areas such as the edges and joints of the boards are especially prone to damage during delivery or even while being stored upright. However, it’s important to realize that such damages are usually superficial and do not fundamentally affect the overall outcome of your flooring project.

Please see all the information at the following：https://floorco.co.nz/the-flooring-board-have-damaged-joints/

The presence of pale strips across oak flooring, known to some as imperfections, are actually called “Medullary Rays.” These unique features are not flaws but are inherent to the oak’s natural structure. Medullary Rays are the pathways through which nutrients and fluids are transported from the outer bark to the core of the trunk, playing a crucial role in the tree’s growth and nourishment. These rays extend radially from the center of the oak and can appear as striking patterns or highlights in sawn wood, contributing to the distinctive appearance and texture of oak flooring.

Please see all the information at the following：https://floorco.co.nz/there-are-streaksmedullary-rays-in-my-timber/

Flooring is commonly chosen by homeowners for its durability and visual appeal. However, it is susceptible to issues such as lifting, warping, bowing, and creating gaps. These problems can compromise the floor’s appearance and potentially create tripping hazards or further damage. Understanding the causes of these issues and knowing how to address them is essential for maintaining both the beauty and structural integrity of wood flooring.

Please see all the information at the following：https://floorco.co.nz/flooring-liftingwarpingbowing-and-gaps/

Creaks and squeaks from flooring, when you walk on it, can be annoying and may hint at issues with the installation or environmental factors affecting the floor. These noises can originate from a variety of sources, which are typically grouped into categories like subfloor problems, the influence of temperature and humidity, incorrect installation or low-quality craftsmanship, and challenges specific to floating floors. Understanding these root causes is key to effectively addressing and reducing the squeaking.

Please see all the information at the following：
https://floorco.co.nz/flooring-undulations-causes-and-solutions/

When installing wood veneer flooring, it’s common for homeowners to observe slight height variations at the joints where planks converge. These minor uneven spots, although surprising, are typical and do not suggest faulty installation. Instead, they reflect the inherent qualities of solid wood, an organic material with distinctive traits. Every wood plank may respond uniquely to its surroundings, causing small differences in alignment and settling after installation.

Please see all the information at the following：
https://floorco.co.nz/minor-unevenness-in-wood-veneer-flooring-installations/

Wood veneer SPC flooring shares similar characteristics with traditional wood flooring, and oxidation significantly affects the product.

Please see all the information at the following：https://floorco.co.nz/flooring-color-change/

Grout can become discolored or crack if not mixed and applied correctly. Use a grout sealer to protect against moisture and stains.
For cracked grout, remove the damaged area and reapply new grout. This not only improves appearance but also ensures the structural integrity of the tile work.

By anticipating these potential issues and knowing how to address them, you can ensure a successful tile installation and maintain its beauty for years to come.

Please see all the information at the following：
https://floorco.co.nz/grout-discoloration-and-cracking/

Lippage refers to differences in height between the edges of adjacent tiles. It can occur due to uneven subflooring, improper tile installation, or warping of tiles. To minimize lippage, ensure the subfloor is level and use tile leveling systems during installation.

Please see all the information at the following：
https://floorco.co.nz/lippage-issues/

Tiles can be fragile and prone to chipping or cracking during shipping and handling. Inspect all tiles for damage upon delivery before installation. Report any damages immediately to the supplier to arrange for replacements.

When ordering tiles, consider purchasing a few extra to account for any that might be damaged during transport or installation.

Please see all the information at the following：https://floorco.co.nz/damage-during-transportation/

Tiles are manufactured in batches, and slight differences in color or pattern can occur between different batches. To avoid noticeable discrepancies, always purchase extra tiles from the same batch to accommodate future repairs or expansions.

If extending an area or replacing damaged tiles and the original batch is no longer available, select tiles from a new batch that closely match in natural light before purchasing.

Please see all the information at the following：https://floorco.co.nz/color-variation-between-batches/

Disclaimer:The installers we recommend are not affiliated with FLOORCO. We simply introduce known installers to customers. FLOORCO does not profit from these recommendations and is not responsible for any errors made by the installers.

We offer a 12-month warranty.

We cannot guarantee exact completion times for projects, but we will do our best to meet the estimated timelines.

After fitting, do not use steam mops or any liquid-based cleaning products on the flooring.

Please note that glue-down flooring typically does not produce squeaking noises. However, for floating floors, squeaking noises that develop over three months are generally not indicative of a problem with the flooring or the installation itself. Instead, these noises often result from issues related to humidity, maintenance, or cleaning.

Yes, all of the flooring fits with glue-down floors, sometimes glue will be left on the flooring surface or edges

Yes, but dust is minimal and can sometimes be an inevitable part of finishing your floor, we try to best. But we still recommend a home cleaning service after work.

Flooring plays a pivotal role in setting the first impression of a home, as it is often the first detail noticed upon entry. Therefore, it is crucial to select and book your flooring at the initial stages of planning a renovation. This allows you to seamlessly integrate the floor’s color and texture with the overall design and ambiance of your home.

Additionally, since most of our products are imported from Europe and require at least three months of transit time, early selection is advisable. Despite maintaining a large inventory, popular products may sell out quickly. Delaying your choice could result in extended wait times for your preferred flooring.

Once you have selected your flooring, we recommend scheduling the installation at least two weeks in advance. Despite having eight installation teams, securing an appointment during busy periods can be challenging. Coordinate with your project manager and other related trades, such as painters and kitchen fitters, to arrange a suitable time.

We recommend when you consider interior design, taking flooring into account. Come to our showroom as soon as possible. Time is money for new construction.

If you notice any issues during the installation stage, it is crucial to contact your sales consultant immediately. They will coordinate with your installer to schedule a site visit or address any discrepancies.

Please do not hesitate to share your concerns with us, no matter how minor they may seem.

WOOD & VENEER

For areas measuring between 15-25 sqm, installation typically requires one day. Additional preparation tasks such as subfloor leveling, sanding, removal of existing floor coverings, or removal of skirting boards may extend the process by approximately 0.5 to 1 day for the same size area.

If opting for the glue-down installation method, the duration may double compared to the floating method, due to the necessary waterproofing and installation processes.

LAMINATE & SPC

For areas measuring between 25-30 sqm, the standard installation time is one day. If extra subfloor preparation such as leveling, sanding, removal of existing floor coverings, or skirting board removal is required, it may take an additional 5 hours for the same size area.

The warranty period for our products ranges from 10 to 15 years. The warranty does not cover damages caused by human actions or third parties, including pets, children, weather, and environmental factors. Please refer to the specific details below:

Warping on the short sides of the flooring is caused by improper installation, specifically due to a clear issue with the locking mechanism not being installed correctly.

The edges of the SPC flooring may crack or even peel off. This is due to the unevenness of the ground.

No, SPC flooring is not scratch-proof.

Please be aware that natural color changes in flooring are to be expected.

Yes, we do offer installation services. Normally, installation takes one day for areas under 30 square meters. However, if additional subfloor preparation is needed—such as leveling, sanding, removing existing floor coverings, or taking off skirting boards—it may take an extra 0.5 to 1 day for a 30 square meter area.

If you opt for the glue-down method, the installation time will double compared to the floating method due to the waterproofing process and the installation itself.

Yes,All the floors at Floorco can be used for underfloor heating either hot water or an electric heating system. While the surface temperature of the laid flooring must not exceed 27 ℃ permanently

SPC flooring is great cost and budget-friendly.

SPC flooring contains very low levels of formaldehyde or VOCs, making it a very healthy choice.

SPC flooring offers a quieter walking experience, significantly reducing noise when walked upon.

Water has no effect on SPC flooring; it does not cause the flooring to expand. Therefore, it is suitable for almost all areas.

SPC flooring, introduced in 2017, represents an advanced evolution in flooring technology, building upon earlier products. The first generation of flooring, PVC flooring, is made entirely from plasticized materials, making it one of the most environmentally detrimental options available. Following this, the second generation, WPC flooring, combines wood and plastic components. However, WPC is not waterproof and behaves like wood in that it expands. The third generation, LVT flooring, is known for its softness, which complicates installation. The latest, fourth generation, SPC flooring, is viewed as the future of flooring innovations, superior to its predecessors in several ways.

The warranty period for our products ranges from 10 to 30 years. The warranty does not cover damages caused by human actions or third parties, including pets, children, weather, and environmental factors. Please refer to the specific details below:

Yes, we offer installation services. Under normal circumstances, it takes about one day to install flooring in areas less than 30 square meters. However, if additional subfloor preparation is required, such as leveling, sanding, or removing existing floor coverings and skirting boards, it may take an additional half to a full day for a 30 square meter area.

Choosing a glue-down installation method will require twice as much time as the floating method, due to the extra steps involved in waterproofing and installation.

Yes, laminate flooring is very easy to install. But it is important to talk with one of our consultants first.

All the floors at Floorco can used for underfloor heating either hot water or electric heating system. While the surface temperature of the laid flooring must not exceed 27 ℃ permanently

This is a colourless, pungent-smelling gas. Formaldehyde is a prime component of the resins used in the production of synthetic wood products, such as laminate flooring and chipboard. Irritation of the eyes, mucous membranes, and respiratory tract are all caused by exposure to formaldehyde. The upper limits of formaldehyde emission are between 0.2 and 0.1 ppm (parts per million). Due to increasingly more stringent regulation, the amount of formaldehyde that can be used in resins during laminate flooring manufacturing has been restricted to the point where flooring can generally be labelled as ‘formaldehyde-free’.

This is the symbol to indicate emission class. The emission classes denote the amount of formaldehyde released from wood-based materials. This distinction is made between classes E1, E2, and E3, with the class E1 having the lowest amount of emission. Classes are assigned based on testing. In this scenario, a test piece of wood is subjected to moving air kept at a constant temperature inside of a testing room. The amount of formaldehyde that is released is then measured and given a value in parts per million (ppm). This value must not exceed 0.1 ppm. Common laminate flooring contains such a small percentage of contaminants that they are generally labelled as ‘contaminant-free’.

This is a collective term applied to various types of products formed by compressing wood chips or fibres with the aid of glue or resin.

Unlike parquet or veneer flooring, the surface of laminate flooring is not comprised of a coating of oil or wax applied to wood. Laminate flooring has a thin top layer of resin-impregnated paper (usually melamine resin), which is called the overlay. Together with the décor paper, the overlay is pressed on the backing layer, usually made of HDF.

During the fusing process, the resin-coated overlay is pressed onto the backing layer using high pressure and heat, creating a solid, sturdy surface.

HDF is a type of wood panel that is made from wood fibres. These panels are mainly used as a substrate for laminate flooring as they have a very homogenous structure and non-porous surface. HDF can, therefore, be directly printed upon, painted, or sealed. In comparison to MDF or chipboard, HDF boards have a higher density, which in turns means they have a higher tensile strength. These boards are also much more resistant to swelling and deformation. MDF and HDF are very aesthetically similar.

Décor paper is a combination of protective coating and faux wood design, such as beech or maple, used to cover laminate flooring. This printed-paper is impregnated with resin, heated, and firmly pressed onto the topside of laminate flooring sheets.

The core layer of laminate flooring consists of one of a variety of wood-based composites used to support the outer layers. These layers can be laminates or different types of veneers. HDF boards are commonly used in laminate flooring production and range from 6 to 8mm in thickness. Click Laminates have a core layer that is made with a higher amount of resin and therefore resist moisture effectively. Chipboard does not have the same technical characteristics, cannot handle the same loads, and is more difficult to install than HDF boards, clearly making them inferior and numbering the days until chipboard is no longer the market leader.

Click Laminate is a flooring type that features a glue-free installation method, offering several advantages over traditional flooring options. It utilizes a special ‘tongue and groove’ profile along the edges of each board, allowing them to snap tightly together without adhesives. This design not only simplifies installation but also cuts down on the time required by up to 50%, as there’s no need for drying. Additionally, this flooring is reusable; boards can be detached and reinstalled in different locations without damage. The precise fit of the tongue and groove connection ensures that there are no gaps between the boards.

The laminate flooring is composed of three essential layers. The base layer is impermeable, positioned beneath the main structure to enhance stability and act as a moisture barrier. The middle layer, which is thick, serves as the core and is made from a wooden composite. The topmost layer includes the wearing surface and the decorative element. Depending on the manufacturing process, this layer can be multi-layered. It is made from cellulose treated with a special resin, which not only makes the floor tough and durable but also visually attractive.

Laminate flooring, which debuted in 1977 in Sweden, has evolved considerably from its initial iterations. Initially not as high-quality as it is today, significant enhancements by the late 1980s had markedly improved its performance.

Today, laminate ranks among the top flooring choices globally due to its durability and aesthetic appeal.

Composition of Laminate Flooring:

Layer 1: At the top, the flooring features a protective overlay and a design layer, which varies in complexity based on the manufacturing process. This layer includes a tough, durable surface created from synthetic resin-treated cellulose, enhancing both wear resistance and aesthetics.

Layer 2: Beneath the design surface lies a core of wooden composite material, typically high-density fiberboard (HDF), providing structure and strength.

Layer 3: The bottom layer is a watertight barrier that backs the HDF core, enhancing structural stability and providing moisture resistance. These layers are fused together through a process involving resin, heat, and pressure, ensuring long-lasting durability

The warranty period for our products ranges from 15 to 20 years. The warranty does not cover damages caused by human actions or third parties, including pets, children, weather, and environmental factors. Please refer to the specific details below:

Veneer SPC flooring requires the use of a waterproof membrane. When using the floating system, wood flooring needs an underlay. For wood floors installed with the glue-down method on concrete, a moisture barrier is essential.

All the floors at Floorco can used for underfloor heating either hot water or electric heating system. While the surface temperature of the laid flooring must not exceed 27 ℃ permanently

The traditional installation method for timber floors involves nailing the flooring directly to the subfloor or structural elements such as joists or plates.

In modern times, floating and glue-down methods have become very popular. Certain materials may require a combination of nailing and gluing as specified by the trade professional.

Floating is especially favored for its quick installation, cost-effectiveness, and ease of replacement. Veneer spc flooring typically uses this method.

While glue-down installation offers enhanced stability to the flooring, it is more time-consuming and costly. Engineered flooring thicker than 15mm generally requires glue-down to the subfloor. For installations on concrete slabs or above moisture-prone rooms, a waterproofing treatment is recommended.

yes, we do provide this service. Typically, it takes one day to cover an area of less than 30 square meters. If additional subfloor preparation is needed—such as leveling, sanding, removing existing floor coverings, or taking off skirting boards—the work may extend by an additional half to one day for a 30 square meter area.

Engineered flooring uses a wood-based material as its substrate and, like all natural wood products, contains formaldehyde. The potential emission rate for engineered floors is 0.03 parts per million (ppm).

Sapwood is not a defect but rather a natural occurrence in timber it is the younger wood of the tree that grows around the older darker Centre of the tree. natural wood flooring can not control for sapwood, and this is common.

Micro Bevel Edge
This type features very small bevels at the joints, creating a subtle line between the flooring panels.

Natural Bevel
Features larger bevels that enhance the separation between boards. This style is particularly suitable for wet areas due to its design.

V-Edge Bevel
Characterized by a distinct “V” shaped bevel at the joints, adding a sharp and clear definition between the flooring panels.

Antiqued Bevel
This style includes uneven beveled edges that give the flooring an antique look, adding character and a sense of historical depth.

Square Bevel Edge
Also known as a non-beveled edge, this style has no bevel and presents a seamless look. It is not recommended for wet areas due to its flat edges.

Prime Grade
Features a uniform color pattern with tiny knots, no cracks, and an absence of silver grain, presenting a clean and refined appearance.

Mixed Grade
Displays a varied color pattern, includes small to medium knots, small filled cracks, traces of silver grain, and some sapwood, offering a balanced mix of natural characteristics.

Natural Grade
Exhibits a diverse color pattern with small, medium, and large knots, small filled cracks, silver grain, and sapwood visible, showcasing more of the wood’s natural beauty.

Rustic Grade
Characterized by a varied color pattern with medium and large knots, medium to large filled cracks, silver grain, sapwood, and distinct wood figures, emphasizing a more rugged and textured look.

Antiqued Grade
Encompasses all the vibrant characteristics of wood, such as large color variations, frequent knots, heavy mineral streaks, checks, wormholes, large grain burls, and distinctive figuring, for a deeply rustic and historic appearance.

The face lamella or veneer on all engineered flooring is natural and subjects to the natural color variations within the species. Colour or tone variations are less apparent in some species than others, but no two flooring packs will be similar in every detail. This is part of the beauty of choosing a natural product in that it is unique. Purchasers need to be fully aware of the natural color variations, which will occur between boards of the same species. One pack may have a different blend of colors to another pack, especially if they were not manufactured simultaneously. Many manufacturers proposed that boards from varying packs are blended into the floor during installation, but with some suppliers, that is not to open more than a few packs at a time.

The customer must be fully aware and accepting of the fact about color variation occurs. If there are significant concerns regarding the flooring supply, it must be raised with the supplier before laying. Normal colorations between boards do not provide grounds for replacement, which is needed for any concerns raised before laying.

Retailers and consumers should also be aware of the large amount of color change, which can occur in wood due to exposure to natural light. This could always imply an extremely contrasting variation in color between the in-store sample (which may be some years old) and the newly delivered flooring. Some species are prone to more intense color changes than others. As can be seen, the potential for dispute and disappointment on inspection of the new flooring can be substantial, which may be avoided by proper education of the retailer and the consumer. With the more t effect pronounced, floor mats and rugs are not supposed to be used for up to 6 months, noting that greater care at external doors may be necessary during this period to prevent grit entry from footwear. Similarly, some furniture items may need to be regularly moved if it is desired to minimize this effect. Colour change is a natural occurrence, which is familiarly not considered to relate to product quality.
Please understand that the flooring color variation is hugely different for light and natural color, sometimes like another color.

Oil Finish
This finish allows the oil to seep into the wood’s pores, providing moisture resistance and enhancing the wood’s natural characteristics.

Lacquered Finish
A multi-layered UV-hardened lacquer coating acts as a protective barrier for the flooring, shielding it from abrasion, dirt, and micro-scratches, ensuring a durable and clean appearance.

Unfinished Finish
This type is raw, sawed timber that is primed for any type of finishing desired, offering versatility and customization potential.

The structure of veneer SPC flooring combines a top layer of real wood veneer with a core of SPC (Stone Plastic Composite). This design merges the natural, luxurious appearance of hardwood flooring with the advanced benefits of SPC, such as superior durability, water resistance, and ease of maintenance. Veneer SPC flooring offers the warmth and elegance of real wood, while also providing the stability and resilience needed for high-traffic areas. Its innovative construction makes it an ideal choice for those seeking both beauty and functionality in their flooring.

Multi-layer engineered flooring features a top layer of solid wood veneer, with multiple layers of plywood beneath.It offers enhanced stability and durability, making it a robust choice for various settings.

Three-layer engineered wooden flooring consists of a top layer made from solid wood veneer, a middle layer of plywood, and a base layer of soft pine wood.It’s primarily chosen for its cost-effectiveness, offering a balance of quality and affordability.

Engineered wood flooring is a significant innovation in flooring, combining the classic appeal of solid wood with greater versatility. Unlike solid wood, engineered floors can be installed in moisture-prone areas like kitchens, basements, and conservatories. They feature either a three-layer or multi-layer construction, enhancing their stability and durability.

The warranty period for our products ranges from 10 – 15years. The warranty does not cover damages caused by human actions or third parties, including pets, children, weather, and environmental factors. Please refer to the specific details below:

With proper installation and maintenance, tile floors can last many decades. Porcelain and ceramic tiles are particularly durable and can maintain their appearance over long periods under typical residential and commercial use.

Minor chips can be filled with epoxy or a repair kit matching the tile’s color. Cracked tiles should be replaced, which involves removing the damaged tile, cleaning the area, applying new adhesive, and setting a new tile.

For a professional finish, ensure that the tiles are laid on a clean, level, and smooth surface. Utilize tile spacers to maintain even spacing and follow a layout plan to avoid narrow tile pieces at the room’s perimeter

Porcelain tiles are inherently waterproof due to their dense nature, making them ideal for bathrooms and kitchens. Ceramic tiles are also resistant to moisture but may require sealing in high-moisture areas.

Yes, tiles can be used for both floor and wall installations, but it’s important to choose the right type for each surface. Floor tiles are generally thicker and more durable to withstand foot traffic.

There are several types of tiles, including ceramic, porcelain, stone, and glass, each with unique properties and suitable for different applications.

SPC flooring can be used in Kitchen areas. We provided document offers guidance, and it’s crucial to understand that compliance depends on the entire system’s integrity. It is imperative to follow the specifications rigorously during installation to guarantee that the system meets the New Zealand Building Code (NZBC) regulations.

Here you can find detailed documentation：

This cannot be guaranteed, as according to the NZBC, the council has the authority to make decisions. However, the documents we provide have been proven to be very effective over many years of use.

Providing our documents in advance and obtaining application approval is the best option. Additionally, it is crucial to follow our installation methods.

Laminate flooring can be used in Kitchen areas. We provided document offers guidance, and it’s crucial to understand that compliance depends on the entire system’s integrity. It is imperative to follow the specifications rigorously during installation to guarantee that the system meets the New Zealand Building Code (NZBC) regulations.

Here you can find detailed documentation：

This cannot be guaranteed, as according to the NZBC, the council has the authority to make decisions. However, the documents we provide have been proven to be very effective over many years of use.

Providing our documents in advance and obtaining application approval is the best option. Additionally, it is crucial to follow our installation methods.

Veneer SPC flooring can be used in Kitchen areas. We provided document offers guidance, and it’s crucial to understand that compliance depends on the integrity of the entire system. It is imperative to follow the specifications rigorously during installation to guarantee that the system meets the New Zealand Building Code (NZBC) regulations.

Here you can find detailed documentation.

This cannot be guaranteed, as according to the NZBC, the council has the authority to make decisions. However, the documents we provide have been proven to be very effective over many years of use.

Providing our documents in advance and obtaining application approval is the best option. Additionally, it is crucial to follow our installation methods.

Wood flooring can be used in Kitchen areas. We provided document offers guidance, and it’s crucial to understand that compliance depends on the integrity of the entire system. It is imperative to follow the specifications rigorously during installation to guarantee that the system meets the New Zealand Building Code (NZBC) regulations.

Here you can find detailed documentation.

This cannot be guaranteed, as according to the NZBC, the council has the authority to make decisions. However, the documents we provide have been proven to be very effective over many years of use.

Providing our documents in advance and obtaining application approval is the best option. Additionally, it is crucial to follow our installation methods.

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Refunds are quite straightforward within the allowed return period. However, fees may be incurred for returns beyond this period. Please understand that these fees do not cover our costs, as the product may not be resellable due to batch issues. Generally, deposits are non-refundable, especially when used to hold a specific product.

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We can ship across the entire New Zealand area, but the timing will vary. Additionally, as flooring is a large item, it is delivered using large trucks and cannot be delivered door-to-door; delivery is only possible curbside.

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Yes, due to FLOORCO’s background and control over supply chain resources, FLOORCO’s product prices have a significant advantage in the New Zealand market. Therefore, we commit to our pricing.

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When you require after-sales service, you need to accurately fill out the Customer Service Form and send it along with photos to [email protected]. The review process takes about 14 days, after which we will contact you by email or phone. We will then arrange for a site inspection.

Disclaimer:The installers we recommend are not affiliated with FLOORCO. We simply introduce known installers to customers. FLOORCO does not profit from these recommendations and is not responsible for any errors made by the installers.

Disclaimer:We apologize for any inconvenience, but our warranty coverage is limited to direct customers only. The warranty involves detailed terms concerning proper usage and installation conditions. These specifics might not be reliably communicated through indirect purchases. Therefore, we are unable to extend warranty protection to products purchased indirectly.